PROFESSIONAL EMAIL AND MICROSOFT 365
A @gmail.com address loses bids.
Not out of snobbery. Out of doubt.
The client receiving a bid for 18,000 francs from a free address asks a question they will never ask you. An email address in your company's name, a clean signature, a shared calendar and an inbox that doesn't end up in spam: this is what LYVIA sets up without changing your habits, with Microsoft 365 or the tool you already use.
What your client sees
Before opening your bid, they read one line: who sent it. Everything happens there, in a second, without anyone thinking about it.
Same bid, same craftsman, same price. Only the first line changes, and it is this that decides whether the bid is opened with confidence.
What we set up
Your domain name and addresses
One address per person, one per function (info, quotes, invoices), all in the company's name. Old ones continue to arrive at the right place.
A signature, the same for everyone
Name, position, phone number, logo, link to the site. Placed on every desktop and mobile device, it no longer depends on each person's goodwill.
Shared calendar, Teams, files
Who is where, when, with which file. Microsoft 365 does this well; we set it up so that it's simple, not complete.
Three locks against unwanted intruders
SPF, DKIM, DMARC: three invisible settings that tell your clients' mailboxes that it's really you who is writing. Without them, your emails get lost, and you'll never know.
Why your emails sometimes disappear
An email goes through three checks before reaching an inbox. If it fails one, it ends up in spam or never arrives, without any error message. We experienced this on our own contact form before fixing it.
Three questions asked by your client's mailbox. We answer them once and for all in the settings of your domain.
And the old mailbox?
We take it over: emails, contacts, calendar move to the new one, and the old address redirects for as long as needed. No one loses a message, no one has to relearn their tool. What changes is the line that your clients read.
You wouldn't hand out a business card written in pen. Your email address is the same.
Frequently Asked Questions
What we are asked
Is Microsoft 365 mandatory?
No. It is the tool that we know best and works well in a Swiss SME, but a mailbox with your hoster can be enough. We tell you which one, depending on your size.
Will we lose emails during the change?
No. The old mailbox remains active and redirects. The switch happens one evening, verified the next morning.
And our phones?
They are set up too, with the same signature. This is often where the old address was still lingering.
Are our emails hosted in Switzerland?
It depends on the tool chosen. We indicate where your data is stored before we start, and we comply with the new data protection law.
Send us an email, we will check where it comes from
The diagnosis is free of charge and non-binding. We verify your address, your signature and your three locks, then we tell you on one page what needs to change, and what can stay the same.