QUESTIONS FROM SWISS SMEs
The questions you ask before calling us. And the answers, straight to the point.
76 short answers, sorted by topic.
Everything we are asked about software that doesn't communicate, automation, document AI, software change, Swiss regulations, online visibility and team training. Each answer links to the page that details it. If yours is not there, the diagnosis is offered: ask it.
Connect and automate
Should we change our current software?
No. In most cases, your tools can communicate as they are. Read the page: Your software already exists. We make them talk to each other.
What happens if a connection fails?
The flow alerts you. The information stays in the original software. Read the page: Your software already exists. We make them talk to each other.
Do our data leave the company?
It depends on the tools. We indicate before where each piece of data circulates. Read the page: Your software already exists. We make them talk to each other.
Are we tied to you afterwards?
No. The connections are documented and belong to you. Monthly support is commitment-free. Read the page: Your software already exists. We make them talk to each other.
Does automation eliminate jobs?
Almost never. The time saved goes to clients and offers. Read the page: Tasks that come back every week can be made to…
Do we need an IT specialist?
No. The rules are in French, and a team member is trained. Read the page: Tasks that come back every week can be made to…
What if a rule goes wrong?
It stops and alerts you. Everything starts in test mode, with no external sending. Read the page: Tasks that come back every week can be made to…
How long does it take?
A few days for the first rules, a few weeks for a complete set. Read the page: Tasks that come back every week can be made to…
Do we need to change tools?
Almost never. Microsoft 365, Odoo, Google Workspace and bexio already have what you need. Read the page: Tasks that come back every week can be made to…
Can we migrate without stopping operations?
Yes, that's the usual case. Operations continue in the old system until the switch, then in the new one. What weighs is not the stop, but the period with both. Read the page: Changing software is like moving your data. The softw…
Do we need to start over to be compliant?
No. The obligation concerns the preservation of documents, not their presence in today's tool. A readable and retrievable archive is sufficient, and it lightens the migration. Read the page: Changing software is like moving your data. The softw…
What happens if the import fails?
We retry: an import is prepared on a copy, never on the live system. The actual switch only occurs after a successful rehearsal. Read the page: Changing software is like moving your data. The softw…
Do you also handle the new software?
We configure, connect and train on the tools you have chosen. We do not sell any licenses; the subscription goes to the publisher. Read the page: Changing software is like moving your data. The softw…
What if we decide to stay with our current software?
It happens, and it's not a failure. The inventory remains yours, as does the list of blocking points, and much of it can be resolved by configuration. Read the page: Changing software is like moving your data. The softw…
Can you sell us the software you recommend?
No, and that's intentional. You subscribe directly with the publisher or partner of your choice, at the public rate; we bill only our work. Read the page: The right software is the smallest one that covers your constraints…Connecting your softwareSoftware registerThe listed price and the restOdoo or Swiss softwarebexio or Crésus
Do we have to switch to the cloud?
No. An installed software remains defensible, especially for data control. Backups and hardware counted, both models are more similar than you think. Read the page: The right software is the smallest one that covers your constraints…Connecting your softwareSoftware registerThe listed price and the restOdoo or Swiss softwarebexio or Crésus
We hesitate between two products. How to decide?
By a test on your own cases: three real invoices, a real pay slip, a real VAT statement. What blocks appears in half a day. Read the page: The right software is the smallest one that covers your constraints…Connecting your softwareSoftware registerThe listed price and the restOdoo or Swiss softwarebexio or Crésus
Our accountant imposes their software on us. Is this normal?
Frequent and often reasonable. Problem when the tool suits the accountant but not your operations: there are solutions where each keeps theirs, and data circulate. Read the page: The right software is the smallest one that covers your constraints…Connecting your softwareSoftware registerThe listed price and the restOdoo or Swiss softwarebexio or Crésus
How much does your support for choosing cost?
The diagnosis is free. Guiding the choice afterwards has a fixed price announced before starting; the deliverable belongs to you, even if you continue without us. Read the page: The right software is the smallest one that covers your constraints…Connecting your softwareSoftware registerThe listed price and the restOdoo or Swiss softwarebexio or Crésus
Our software is ten years old. Is it necessarily outdated?
Not necessarily. Many have received updates and produce a correct QR-bill. What often lacks is not the function, but its configuration, never activated. Read the page: Does your software really know Swiss rules? The v…
We do our payroll with the accountant. Does Swissdec concern us?
It's then the accountant who handles the transmission with their certified software. You become concerned again on the day you bring payroll back in-house. Read the page: Does your software really know Swiss rules? The v…
Should we switch to Peppol now?
Only if you invoice federal offices or a large customer requests it. For most SMEs, QR-bill and eBill are sufficient today. Read the page: Does your software really know Swiss rules? The v…
How long does the verification take?
A few days, depending on the number of software and the availability of the people who use them. Price and deadline announced before starting. Read the page: Does your software really know Swiss rules? The v…
What if the verdict is that our software doesn't work?
We will tell you, with the specific points and what they cost you each month. It will be a conclusion, not a starting point: we do not sell any licenses. Read the page: Does your software really know Swiss rules? The v…
Make your documents readable
Do you need to be a large company to use AI?
No. Invoices, emails, information search: even a five-person company benefits. Read the page: Artificial Intelligence, no magic promises
How much does it cost?
A fixed price per step, announced before starting. Subscriptions aside, no margin. Free diagnostic. Read the page: Artificial Intelligence, no magic promises
Will AI invent things in our documents?
This can happen. We prioritize uses where the answer refers to a specific passage, and a person validates it before sending. Read the page: Artificial Intelligence, no magic promises
Can we start small?
Yes, we recommend it. A first delimited use, measured before and after, then you decide. Read the page: Artificial Intelligence, no magic promises
What if AI doesn't bring anything to us?
We will tell you. The diagnostic is free: we examine your documents, your exchanges, and your confidentiality constraints, then we tell you where AI brings something and where it does not. Read the page: Artificial Intelligence, no magic promises
Being seen and chosen
Are you a communication agency?
No. Two engineers who build the tools of your visibility and measure them. No campaign, no event, no invented slogan. Read the page: You are good. Nobody knows it.
Where to start?
With the online presence diagnostic, offered. It tells where you are below average in your sector, and therefore what brings the most return quickly. Read the page: You are good. Nobody knows it.
Do we need to do everything again?
Rarely. Often, a clean logo, a professional address, and five responsive pages change everything. The rest follows if you want it. Read the page: You are good. Nobody knows it.
How long before seeing an effect?
The email and Google listing, right away. The website, a few weeks. The Google positions, a few months. The monthly report shows this without flattery. Read the page: You are good. Nobody knows it.
We already have a logo. Do we need to do everything again?
Not necessarily. Often, it is enough to redraw it cleanly, set its colors, and produce the missing formats. Read the page: Your logo is read on an invoice, a truck, and a tab…
Does the logo belong to us?
Yes, entirely, with the source files. The trademark registration is a separate process, which we explain without doing it for you. Read the page: Your logo is read on an invoice, a truck, and a tab…
How many proposals do we receive?
Few, and well-argued. A clear direction, tested, is better than twenty sketches. Read the page: Your logo is read on an invoice, a truck, and a tab…
And the truck, the clothing, the sign?
We prepare the exact files for each manufacturer, with the measurements. You place your order wherever you want. Read the page: Your logo is read on an invoice, a truck, and a tab…
Do we necessarily need Microsoft 365?
No. It's the tool we know best and that works well in a Swiss SME, but a box with your hoster can suffice. We tell you which one, according to your size. Read the page: An address at @gmail.com loses bids.
Will we lose emails during the change?
No. The old box remains active and redirects. The switch happens in the evening, verified the next morning. Read the page: An address at @gmail.com loses bids.
And our phones?
They are set up too, with the same signature. This is often where the old address was still lingering. Read the page: An address at @gmail.com loses bids.
Are our emails hosted in Switzerland?
It depends on the tool chosen. We tell you where your data is stored before we start, and we respect the new data protection law. Read the page: An address at @gmail.com loses bids.
We already have a website. Do we need to do it again?
Not necessarily. We measure it first. Often, rewriting five pages in questions-answers does more than a redesign. Read the page: A website is not a business card. It's the employee who r…
Who writes the texts?
We do, based on your words and your clients' questions. You review, you correct, nothing goes out without your approval. Read the page: A website is not a business card. It's the employee who r…
Does the website belong to us?
Yes: the domain name, hosting, access, and content are in your name. You can leave whenever you want. Read the page: A website is not a business card. It's the employee who r…
How long does it take?
A few weeks for a service website, depending on the number of pages and languages. The deadline is announced before we start. Read the page: A website is not a business card. It's the employee who r…
Do we need to be on all networks?
No. On the one where your clients are, often just one, plus the Google listing that counts for all. Read the page: What we publish comes from real work. The rest, everything else is…
Who responds to reviews?
You do, with responses prepared together. A well-answered negative review reassures more than ten perfect reviews. Read the page: What we publish comes from real work. The rest, everything else is…
How much time does this take us?
One photo and three lines from your phone when the work is done, and a monthly meeting. The circuit does the rest. Read the page: What we publish comes from real work. The rest, everything else is…
Do you do online advertising?
No. We build what brings requests without paying for each click. If a campaign makes sense one day, we will tell you, and we will tell you with whom. Read the page: What we publish comes from real work. The rest, everything else is…
Do we need LYVIA to have made our website?
No. We monitor and measure any website, provided we have the necessary access. We tell you which ones. Read the page: What isn't measured doesn't exist. What isn't monitored d…
What does the subscription include?
Continuous monitoring, correction of common incidents, monthly report, and a quarterly review. No duration commitment. Read the page: What isn't measured doesn't exist. What isn't monitored d…
And if a position drops?
The report says so, explains why when known, and proposes an action: often rewriting a page to better answer the question. Read the page: What isn't measured doesn't exist. What isn't monitored d…
Do our data stay with us?
The audience metrics remain in your account, under your name. We access them for the report, and you can withdraw access whenever you want. Read the page: What isn't measured doesn't exist. What isn't monitored d…
Bringing the team together
How many people per session?
Three to six people with the same tasks. Read the page: A tool that no one masters is useless
Do you need prior IT knowledge?
No. We speak French, not jargon. Read the page: A tool that no one masters is useless
What if the team is reluctant?
We listen to objections and then show a first concrete result. Read the page: A tool that no one masters is useless
How long does the support last?
A few days spread out, followed by monthly follow-up with no commitment. Read the page: A tool that no one masters is useless
Do we need to film our colleagues themselves?
No. We film the screen and the gesture, with a voice. No one appears on the image: nothing to redo when someone leaves, and most of the reluctance falls away. Read the page: The knowledge of your company is in two heads. The day…
Will our teams accept?
We explain beforehand: the object filmed is the task, not the person; it does not evaluate anyone; the person filmed validates before publication. Often, they are the ones who ask for more because they are the ones answering the same questions today. Read the page: The knowledge of your company is in two heads. The day…
How many capsules to start?
Few. The most frequent or fragile tasks first, you decide, the following ones choose themselves with use. Read the page: The knowledge of your company is in two heads. The day…
What if we change software?
The capsules that show screens become false, it must be said. The breakdown of tasks, however, remains valid, and this is the longest part. Refilming costs less than the first filming. Read the page: The knowledge of your company is in two heads. The day…
Can we produce the capsules ourselves afterwards?
Yes, and it's often a good follow-up. We train one or two people on the tool and the method, and we remain available to review. Read the page: The knowledge of your company is in two heads. The day…
The Method
Is the diagnosis really free?
Yes, with no strings attached. You keep the written note, even if there is no follow-up. Read more: Five steps, in this order, no surprises
How long does it take?
A few days for the diagnosis, then a few weeks per step. The timeframe is announced with the price. Read more: Five steps, in this order, no surprises
Do we need to mobilize much of our staff?
A few hours, spread over time, for those who know the tasks. Read more: Five steps, in this order, no surprises
Do you work outside Fribourg?
Yes. Based in Fribourg, we travel throughout French-speaking Switzerland. A large part of the work is done remotely. Read more: Five steps, in this order, no surprises
Do we have to do everything at once?
No. We start with the link that costs you the most, often the quote that becomes an invoice. The rest follows, at your pace. Read more: Your company doesn't have ten problems. It has a chain…
Do you sell software?
No. We connect the ones you already have. We bill for services, not licenses, and we provide an independent second opinion upon request. Read more: Your company doesn't have ten problems. It has a chain…
Does it work for a three-person company?
Especially for them. With three people, every hour of re-entry is noticeable on the margin. Read more: Your company doesn't have ten problems. It has a chain…
Is everything done remotely?
Everything can be done remotely, from Fribourg. Your tools are online; so are we. Read more: Your company doesn't have ten problems. It has a chain…
How much does it cost?
The diagnosis is free. The quote comes afterward, after mapping your tools and entries. Read more: You didn't start your business to do data entry…
Do we need to change software?
Rarely. We connect the ones you already have: Excel, Outlook, Odoo, bexio, Abacus, WinBIZ or Google Workspace. Read more: You didn't start your business to do data entry…
Where are my data hosted?
It depends on each software. We check for each where it hosts your data and in which country, and we write it down clearly. See what this covers. Read more: You didn't start your business to do data entry…
Where do we start?
With the free diagnosis: five questions, two minutes. One of the two partners will personally respond to you. Read more: You didn't start your business to do data entry…
How long does it take?
Two minutes for the form. For the follow-up, the diagnosis provides an answer tailored to your tools. Read more: You didn't start your business to do data entry…
Do you work remotely?
Yes. Everything can be done remotely, via video conference, from Fribourg, wherever you are in Switzerland. Read more: You didn't start your business to do data entry…
Didn't find your question?
The diagnosis is free and non-binding. Ask it in the form; we will answer, and if the response helps others, it will be added to this page.
Where to go next
- bexio or CrésusTwo opposite architectures, and the five published facts that settle it
- Choosing management softwareSix questions that rule out three quarters of the candidates
- Swiss complianceQR-bill, eBill, Swissdec and VAT, what the law asks today
- Our methodFive steps, from the free diagnosis to the measurement
- Everything is connectedFrom the picture to the payment, an SME's complete chain
The sources for this page
- Swissdec, the certified softwareThe official register of certified payroll software, with each entry’s level and ELM standard, read on 25.08.2026
- eBill, the network partnersWho operates the eBill network in Switzerland and through which partner each software reaches it, read on 25.08.2026
- OpenPeppol, the certified service providersThe official list of Peppol service providers, and which of them cover Switzerland, read on 25.08.2026